Refund policy

Our rolls are baked and made fresh for exactly the amount that has been ordered so therefore we use our resources, ingredients and time baking your rolls. If your rolls are not picked up before the end of the specified pick up date and time, you are NOT liable for any refunds nor is pick-up available for another date or time. 

Pick-up time slots are an hour long (e.g. 1pm - 2pm) so you can come anywhere between that hour timeframe to pickup your rolls. Furthermore, we provide a wide range of timings (12pm - 8:30pm) to choose when you would like to pick-up. Pick-ups are only held during the weekend unless said otherwise on our social media. 

You are liable for a full refund 3 hours after your purchase has been made if you choose to cancel within that timeframe. However, this only applies to anywhere between Sunday 10am - Tuesday 12am. The window for refunds is closed after Tuesday 12am since our pre-orders end time is Wednesday 10am. After 3 hours of placing your order, all orders are final and non-refundable. 

To cancel your order please contact us directly through email: guiltyrollss@gmail.com

You are not liable for any refunds once your rolls are picked-up or outside of the cancellation window. 

WE DO NOT ACCEPT RETURNS.